igplay Privacy Policy

This page describes what we collect when you use igplay and how we keep that data protected. We at igplay take your privacy seriously. We collect personal information only for account verification, payment processing, fraud prevention, and legal compliance. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.

When you register on igplay, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or engage with our live-dealer tables and sportsbook markets, you share information with us. This policy explains what we collect, how we use it, and what rights you have over your data.

If you have questions about our privacy practices or how we handle your information, our support team is available to help.

What Data We Collect on igplay

We collect information in several ways. When you register, we collect your email address, phone number, and a password of your choice. During account verification (KYC), we collect your full name, date of birth, and a copy of your identity document (such as a national ID or passport). When you deposit funds, we collect transaction details including the payment method, amount, and timestamp.

We also collect information about how you use igplay. This includes your login history, the games you play, your bets and wagers, and your account balance. We use cookies and similar tracking technologies to understand how you navigate our platform and to improve your experience. We do not collect sensitive data such as your full credit card number — payment processors handle that information directly.

How We Use Your Data

We use your personal data for several purposes. First, we verify your identity to prevent fraud and comply with anti-money-laundering regulations. Second, we process your deposits and withdrawals — your payment information is shared with our payment processors to complete transactions. Third, we use your data to detect and prevent suspicious activity on your account.

We also use your data to communicate with you about your account, such as confirming deposits, notifying you of withdrawals, or alerting you to suspicious login attempts. We may send you promotional emails about new games or features, but you can opt out of these at any time through your account settings. We do not use your data for any purpose beyond what is described in this policy without your explicit consent.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to provide our services. Our payment processors (such as DANA, e-wallet, mobile banking, and our banking partners) receive your transaction information to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete the transaction.

We may also share data with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from a financial regulator, we will disclose the information requested. We do not share your data with marketing companies, data brokers, or any other third parties for commercial purposes.

Data Security and Encryption

We use industry-standard encryption (SSL/TLS) to protect your data in transit. Your password is encrypted and stored securely — we do not store passwords in plain text. Your account is further protected by two-factor authentication (2FA) if you choose to enable it. We regularly audit our security practices and conduct penetration testing to identify and fix vulnerabilities.

Our servers may be located outside your jurisdiction. By using igplay, you consent to the transfer of your data to countries outside Indonesia if necessary for our operations. We maintain the same level of data protection regardless of server location.

Your Rights Over Your Data

You have the right to access your personal data. You can view your account information, transaction history, and verification documents through your igplay account dashboard at any time. You also have the right to request a copy of all data we hold about you in a portable format.

You have the right to request correction of inaccurate data. If your name, date of birth, or other information is incorrect, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal and regulatory requirements. For example, we may need to retain transaction records for anti-money-laundering compliance even after you close your account.

Cookies and Tracking Technologies

We use cookies to enhance your experience on igplay. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We also use analytics tools to track how users interact with igplay. This helps us identify popular features, diagnose technical issues, and improve our platform. You can disable cookies in your browser settings, but this may affect your ability to use igplay fully.

Data Retention

We retain your personal data for as long as your account is active. After you close your account, we retain transaction records and verification documents for a period required by law (typically several years for anti-money-laundering compliance). We delete other personal data within a reasonable timeframe unless we are required to retain it for legal reasons.

Contact and Data Subject Rights

If you have questions about our privacy practices, wish to exercise your rights over your data, or believe we have mishandled your information, contact our support team. You can reach us through the support section of your igplay account or via email. We will respond to data subject requests within the timeframe required by law.

If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We are committed to resolving privacy concerns fairly and transparently.

Our Privacy Commitment

We at igplay are committed to protecting your privacy. We collect data only for legitimate purposes, we keep your information secure, and we respect your rights over your data. We do not sell your information, and we do not use it for purposes beyond what is described in this policy.

Our privacy practices are designed to comply with applicable data protection laws across the jurisdictions we serve, including Indonesia. If our privacy practices change, we will update this policy and notify you of material changes. Your continued use of igplay after a change constitutes acceptance of the updated policy.

Thank you for trusting igplay with your information. We are here to ensure your data remains protected.