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DANA deposit and withdrawal

DANA is one of Indonesia's most-used digital wallets, and we at igplay support it for both deposits and withdrawals. To deposit via DANA, log into your igplay account, select "Deposit," and choose DANA as your payment method. Enter your desired amount — we accept deposits ranging from small amounts to several million rupiah depending on your account status and DANA limits. You'll be redirected to the DANA app to confirm the transaction using your PIN or biometric authentication. Once approved, funds arrive in your igplay wallet within subject to verification. For withdrawals, select "Withdraw," enter your amount, and confirm. The funds are sent back to your registered DANA account within subject to verification on average. DANA charges no fees on our platform, though your DANA account may have its own transaction limits or fees depending on your account tier.

OVO and GoPay usage

OVO and GoPay are similarly popular in Jakarta, Surabaya, Bandung, and across Indonesia. Both work on igplay with a straightforward flow: deposit by selecting your wallet, entering the amount, and confirming via the app. Withdrawals follow the same pattern — funds return to your registered OVO or GoPay account within subject to verification. Both wallets support a wide range of transaction sizes, though your individual wallet may have daily or monthly limits set by the provider. We recommend linking your OVO or GoPay account to igplay during account setup so future transactions are faster. If you encounter a failed transaction, check your wallet balance and daily limit, then contact our support team for assistance. Both OVO and GoPay are subject to their own terms and may charge fees for certain transaction types.

BCA, Mandiri, BRI, BNI virtual account

For users who prefer bank transfers, we offer virtual account (VA) numbers from BCA, Mandiri, BRI, and BNI. When you select a bank VA during deposit, we generate a unique account number for your transaction. Transfer the desired amount from your personal bank account to this VA number — the deposit typically credits within subject to verification. Your bank may charge a small transfer fee depending on your account type. For withdrawals, we process your request and send funds back to the bank account you registered during KYC verification. Bank withdrawals typically take 1–2 business days depending on your bank's processing speed. Keep your VA number handy for future deposits; it remains active as long as your igplay account is open. If a deposit does not credit after subject to verification, contact our support team with your transaction reference number.

Fees, limits and verification

igplay does not charge deposit or withdrawal fees — all costs are borne by your payment provider. However, DANA, OVO, GoPay, and your bank may apply their own fees based on account type and transaction size. Deposit and withdrawal limits vary by account status and payment method. New accounts typically have lower limits until KYC verification is complete. Verification requires a government-issued ID and proof of address dated within the last 3 months. Upload clear photos via your account dashboard; verification usually completes within subject to verification during business hours. Once verified, your limits increase and you gain access to all payment methods. If your account is flagged for additional review, our support team will contact you with next steps. Limits may also be adjusted based on account activity and compliance checks.

Resolving a stalled transaction

If a deposit does not credit after the expected window, first check your payment app to confirm the transaction was sent. If the payment shows as successful in your wallet but has not appeared in igplay, note your transaction reference number and contact our support team via live chat or email. Provide your account email, the payment method used, the amount, and the transaction time. Our team will investigate and either credit your account or guide you through a refund process with your payment provider. For withdrawals under review, check your account dashboard for any verification requests or pending documents. If a withdrawal is delayed beyond the expected window, contact support with your withdrawal request ID. We typically resolve stalled transactions within 24 hours during business days. Keep your transaction receipts and reference numbers for all deposits and withdrawals.